Frequently Asked Questions
Everything you need to know about your MSG Official Store order.
When will my order ship?
Standard orders are typically processed within 2-3 business days. During peak seasons or after major sporting events, processing may take up to 5 business days before shipping.
Can I return a customized jersey?
Items that have been personalized or customized, including player jerseys with specific names or numbers, are final sale and cannot be returned or exchanged unless there is a manufacturer defect.
Do you offer international shipping?
Yes, we ship MSG merchandise globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any applicable customs duties.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Please use our online portal to initiate a return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.